Waveguide LLC, part of Compass Group, is hiring a Director of Biomedical Services. In this remote role, you will develop and execute comprehensive national service strategies for imaging modalities, bridging the gap between procurement/partnerships and service execution. The position requires travel across the US.
What You'll Do
- Establish formal feedback loops with ISE’s and Directors to identify service gaps and supplier pain points.
- Translate supply chain strategies into actionable service delivery adjustments.
- Serve as the 'voice of the field' during high-level planning sessions with supply chain.
- Own the rollout of new service protocols across all regions, ensuring field buy-in, understanding, and support.
- Develop communication toolkits to help field leaders understand and utilize the service strategy.
- Set a positive example by engaging with and building trusting relationships.
- Support QA/RA to ensure compliance with company, ISO, and governmental policies.
- Travel to supplier & customer sites, meetings, and training as required.
- Be available for after hours and weekend support as needed.
What We're Looking For
- 6-10 years in Healthcare Ops, Biomedical Engineering, or DI Management.
- Proven ability to move beyond day-to-day troubleshooting to build long-term, scalable service models.
- Exceptional ability to navigate a matrixed environment, influencing both supply chain leadership and field-level teams.
- Strong proficiency evaluating TCO and service data to drive decisions.
- Deep understanding of the DI market and service providers.
- Bachelor’s degree in biomedical engineering or related technical discipline; or equivalent education and experience.
- Multi-modality, multi-OEM technical expertise.
- Ability to lead through influence and work independently.
- Ability to prioritize, organize and handle multiple projects and activities simultaneously.
- Ability to effectively write, create, and present information.
- Good organization and time management skills.
- Fluent in MS Office; familiar with CMMS’s – ability to learn ours.
- Proven track record of solving difficult problems; ability to handle difficult situations.
- Strong work ethic and ability to work as a member of a team.
Technical Stack
- MS Office
- CMMS
Team & Environment
This role operates within a matrixed environment.
Benefits & Compensation
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Work Mode
This is a remote position with required travel across the US.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
