Darkroom seeks a Director of Accounts - TikTok Shop to lead client strategy and serve as the primary point of contact for brand partners. You will oversee campaign performance, cross-functional execution, and client satisfaction on the TikTok Shop platform.
What You'll Do
- Own client relationships as the strategic lead and day-to-day contact, ensuring alignment across goals and brand positioning.
- Drive account growth by identifying upsell opportunities and collaborating with leadership to expand client scope.
- Oversee execution by partnering with Strategists, Creator Managers, and Media teams for seamless campaign rollouts.
- Provide performance leadership by monitoring client GMV, campaign KPIs, and translating insights into action.
- Act as cross-functional connective tissue across Strategy, Creative, Creator, and Paid teams to deliver cohesive campaigns.
- Develop market expertise by staying ahead of TikTok Shop innovations and competitive shifts to inform strategy.
- Manage and mentor a growing team of Account Managers and/or Associates.
What We're Looking For
- 4–6 years of experience in account management or client strategy within e-commerce, influencer marketing, or performance media.
- Deep understanding of TikTok Shop, social commerce, and creator/influencer dynamics.
- Experience owning client relationships, managing cross-functional teams, and delivering against performance metrics.
- Highly organized with strong communication, presentation, and problem-solving skills.
- A strategic thinker with a client-first mindset and a passion for driving measurable growth.
- Comfortable in a fast-paced, evolving environment with multiple stakeholders.
Team & Environment
You will lead a growing team of Account Managers and/or Associates, ensuring delivery excellence across all client touchpoints.
Benefits & Compensation
- Unlimited Vacation & 10 Paid Holidays
- Remote-First Culture with hubs in NY, SF, Lisbon, São Paulo, Barcelona & more
- Comprehensive Health Benefits
- 401(k) with Company Match, Equity, and Profit Sharing
- Parental Leave & Wellness Stipends
- Endless Learning & Career Development across disciplines
Work Mode
This is a global, remote position.
Darkroom is an equal opportunity employer. We’re committed to diversity and inclusion across race, religion, gender identity, age, disability status, or background—and we welcome candidates from all walks of life.
