Certn is hiring a Principal, Strategic Operations to drive operational excellence, automation, and process optimization across our global business. This is a high-impact, hands-on individual contributor role where you will bridge operations and product teams, champion data-driven decision-making, and help shape scalable systems to fuel growth.
What You'll Do
- Lead and execute high-impact projects to improve operational scalability, reduce friction, and enable sustainable growth.
- Own RAID logs to track risks, assumptions, issues, and dependencies, ensuring blockers are escalated and resolved.
- Leverage data from multiple sources to uncover trends, inform workforce optimization, and guide resource planning.
- Build dashboards and reporting tools to surface key metrics.
- Collaborate with stakeholders and technical teams to identify opportunities for process improvement and implement solutions.
- Influence and align teams across global operations, product, data, and compliance.
- Develop and roll out workflows, KPIs, and scalable operating models.
- Contribute to the design and implementation of global operating models that enable business growth across regions.
- Prepare executive-level materials, reports, and presentations to communicate priorities, project outcomes, and operational insights.
- Serve as an extension of operations leadership, empowered to escalate blockers and drive cross-functional accountability.
What We're Looking For
- Experience building reliable processes and managing workflows.
- Strong project management skills with a record of driving transformation without direct people management.
- Data-driven mindset and analytical skills with tools like Excel/Sheets and Looker.
- Confidence in partnering with product, engineering, and automation teams; able to bridge technical and business needs.
- Experience acting as a trusted advisor or 'right hand' to senior leadership, with the ability to step up and own outcomes.
- Effective communicator and influencer, comfortable working across departments and presenting to leadership.
- Familiarity with internal systems, automation, and identifying process improvement opportunities.
- Operational rigor and execution.
Nice to Have
- Experience in regulated industries, call centers, or customer service operations.
- Experience in utilizing automation tools like Robotic Process Automation and AI-powered Optical Character Recognition.
Technical Stack
- Looker
- BI tools
- Excel/Sheets
- Robotic Process Automation
- AI-powered Optical Character Recognition
Team & Environment
This is an individual contributor role working closely with Operations Leadership, product, data, and automation teams.
Benefits & Compensation
- Competitive salary
- Comprehensive health benefits
- Generous paid time off
- Budget for professional development, conferences, or certifications
Work Mode
This role is open to candidates in Canada, the US, and the UK.
Certn is committed to equal opportunity, inclusion, and diversity. If you have a disability that requires accommodation at any stage of the recruitment process, please let us know how we can best assist you.
