Scribd, Inc. is hiring a Director, IT & Corporate Security

The Director, IT & Corporate Security will lead Scribd's Corporate IT and Digital Workplace, serving as a hands-on leader responsible for the reliability, security, and scalability of employee-facing systems, enterprise applications, and IT operations. This role combines people leadership, operational excellence, and strategic innovation to enhance employee experience and enable business productivity through technology at Scribd, Inc.

What You'll Do

• Partner with executive leadership to define a clear, prioritized IT roadmap and operating model aligned with business priorities.
• Lead evaluation and implementation of AI-enabled tools; identify high-value use cases and establish practical governance for responsible adoption.
• Serve as a visible advocate for IT across the company through cross-functional partnerships, translating business needs into scalable solutions and clear tradeoffs.
• Lead and coach a small team delivering Tier 1–3 support; set clear expectations, operating rhythms, and growth plans.
• Define and track outcomes that matter: reliability, speed of delivery, operational efficiency, and employee feedback - while maintaining runbooks, end user documentation, and continuously improving self service to reduce friction and repeat issues.
• Own intake, prioritization, escalations, and employee communications to ensure fast, high-quality resolution.
• Define and track service metrics that measure responsiveness, resolution quality, and employee satisfaction (e.g., time to first response, time to resolution, CSAT, SLA adherence).
• Drive recurring-issue elimination through better tooling, automation, and improved workflows—not just faster ticket closure.
• Own joiner/mover/leaver processes and the access lifecycle using least-privilege, role-based access, and periodic reviews.
• Administer and continuously improve core IT-managed systems (e.g., Okta, Google Workspace, Slack, Atlassian, ticketing, password manager).
• Partner with functional owners to support reliable operation and secure administration of business-critical platforms (e.g., NetSuite, Zendesk, and similar tools).
• Ensure systems and integrations are designed to support data integrity, access controls, auditability, and reliability.
• Establish lightweight standards for tool intake, approvals, renewals, admin role design, and deprovisioning to balance agility, security, and cost.
• Own devices end-to-end—procurement, provisioning, onboarding, repairs, refreshes, offboarding, and secure disposal.
• Ensure new hires have a consistent, secure, productive setup on day one; maintain accurate inventory and lifecycle hygiene.
• Manage macOS fleet standards and compliance posture via Kandji (configuration, app deployment, remote actions, device controls).
• Oversee office technology reliability including WiFi/networking, conference rooms/AV, and vendor-supported workplace infrastructure.
• Implement practical endpoint and access controls in partnership with Security (device compliance posture, endpoint protection hygiene, secure configurations).
• Support security incident response (triage, containment actions, device coordination, clear employee comms).
• Contribute to audits and evidence collection through strong documentation, access review practices, and clean system ownership (SOC 2 / ISO / PCI / SOX where applicable).
• Build & maintain playbooks and operational readiness for identity, email/collaboration, and endpoint tooling outages to reduce downtime and confusion when things break.
• Establish pragmatic standards and controls that improve reliability and security, applying sound judgment to balance risk, compliance, and business velocity.
• Partner cross-functionally on risk management and serve on the company’s risk committee, ensuring employee technology systems support the broader risk posture.
• Manage vendor relationships, spend, renewals, and procurement coordination, with accountability for performance and service delivery quality.
• Own the IT budget; make thoughtful investment decisions while operating within constraints.
• Lead key IT initiatives end-to-end with crisp stakeholder updates, predictable delivery, and measurable results.
• Identify and implement automation opportunities—especially in provisioning, access workflows, and device lifecycle—to reduce operational load over time.

What We're Looking For

• 8–10+ years in Corporate IT or Digital Workplace roles, including experience leading IT teams
• Experience leading IT support and service delivery with clear, measurable results
• Hands on experience managing identity and access using Okta or similar tools
• Experience supporting employee onboarding, role changes, and offboarding with thoughtful access controls
• Strong experience administering Google Workspace for security and day to day employee needs
• Experience managing macOS devices using Kandji or a similar MDM platform
• Familiarity administering collaboration tools and applying service management best practices in a practical way
• Experience partnering with Security on endpoint protection, audits, and compliance readiness
• Experience managing IT vendors, renewals, and budgets with accountability for outcomes
• Trusted partner to senior leaders with clear, effective written and verbal communication
• Able to stay calm under pressure and explain technical decisions in business terms
• Player coach mindset: comfortable stepping in when needed while building scalable systems that reduce recurring issues

Nice to Have

• Familiarity with modern SaaS ecosystems and light cloud exposure (AWS, GCP, or Azure)
• Networking fundamentals for small to mid sized environments (WiFi, office networking, conferencing/AV)
• Light scripting or automation (Bash, PowerShell, Python) and comfort working with APIs

Technical Stack

• Okta, Google Workspace, Slack, Atlassian, ticketing, password manager, NetSuite, Zendesk, Kandji, macOS, SOC 2, ISO, PCI, SOX, AWS, GCP, Azure, Bash, PowerShell, Python, APIs

Team & Environment

• Lead a small team within the IT and Digital Workplace team, reporting to executive leadership.

Benefits & Compensation

• Scribd Flex (flexible work model)
• Comprehensive health, dental, and vision coverage
• Mental health support and disability coverage
• Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals
• Paid parental leave and family support benefits
• Retirement matching and employee equity
• Learning and development programs and professional growth opportunities
• Wellness and home office stipends
• Complimentary access to the Scribd, Inc. suite of products
• Enterprise access to leading AI tools
• $220,000 to $290,000 base salary + target bonus for San Francisco Bay Area
• Competitive equity ownership
• Comprehensive, generous benefits package

Work Mode

• This is a hybrid role with locations in Atlanta, Austin, Boston, Dallas, Denver, Chicago, Houston, Jacksonville, Los Angeles, Miami, New York City, Phoenix, Portland, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington D.C., Ottawa, Toronto, Vancouver, and Mexico City.
• Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all employees, regardless of location.

Scribd, Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas.