Vynca is hiring a Director, Enhanced Care Management

Vynca is seeking a Director, Enhanced Care Management to direct and oversee operations of our enhanced care management program. You will be responsible for CalAIM program performance, provider and community collaboration, and the development of growth opportunities within our close-knit, mission-driven community.

What You'll Do

• Refine and implement program policies and procedures.
• Supervise Clinical Managers, Clinical Consultants, Lead Care Managers, and Support Staff.
• Oversee day-to-day ECM program operations and ensure all contract goals, objectives, and regulatory requirements are met.
• Oversee assessments, intakes, care planning, crisis management, and transition plans.
• Ensure records and billing requirements are kept up to standards.
• Oversee and ensure staff training.
• Attend meetings and represent the organization with the public, health plans, vendors, and regulatory bodies.
• Provide reports to management and managed care plans regarding ECM as needed.
• Be responsible for CalAIM program performance and successful execution of all SLAs.
• Design and implement standard operating procedures and workflows for the department.
• Develop strategic messaging that conveys the company’s value proposition.
• Manage quality assurance programs to enhance the client experience.
• Develop KPIs that align team member performance to business objectives.
• Manage P&L and report accurate business results in monthly operations reviews.
• Apply creative, analytical solutions to business problems.
• Collaborate with other department leaders and foster cross-functional cooperation.
• Exemplify company culture by modeling core values of the organization.

What We're Looking For

• 5+ years of people management experience.
• 3+ years of care management experience.
• Proven, results-driven business leader with P&L responsibility experience.
• Superior organizational skills to orchestrate internal and external meetings driving outcomes.
• Self-directed, entrepreneurial leader with the flexibility to thrive in a fast-paced, high-growth, dynamic environment.
• Proficient with Microsoft and Google applications, plus general computer literacy.
• Strong adaptability to work collaboratively and cross-functionally in a remote environment.
• Must have access to a reliable internet connection.
• Ability to work with complex and multifaceted tasks and systems.
• Experience working with culturally, ethically, sexually, and socio-economically diverse populations with the ability to maintain sensitivity in all interactions.
• Experience working with multidisciplinary teams.
• Ability to use video conferencing frequently.
• Ensures effective use of resources and plays an active part in maintaining good relationships.
• Respects at all times the confidentiality of information covering patients, staff and volunteers and is HIPAA compliant.
• Promotes the company’s philosophy of compassionate communication towards all patients, relatives, visitors and coworkers.

Nice to Have

• Bachelor's Degree, highly preferred.

Technical Stack

• Microsoft applications
• Google applications

Team & Environment

You will supervise Clinical Managers, Clinical Consultants, Lead Care Managers, and Support Staff.

Work Mode

This is a fully remote position.

At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.