Sephora is seeking a Director, Engineering to lead the stability, scalability, and operational excellence of our SAP S/4HANA enterprise platform. You will ensure our ERP systems reliably support stores, distribution centers, e-commerce, finance, and supply chain operations, managing a team of engineers and technical leaders focused on building resilient, high-performing technology infrastructure.

What You'll Do

Own the end-to-end SAP S/4HANA platform architecture, including HANA database, SAP Basis, operating systems, and cloud/on-prem infrastructure across production, QA, sandbox, and disaster recovery landscapes.
Ensure ERP uptime, SLAs, and system performance during critical business periods including month-end, quarter-end, and peak retail operations through proactive monitoring, capacity planning, and performance tuning.
Lead infrastructure and operations readiness for SAP cutover, go-live, and hypercare, including mock cutovers, dress rehearsals, final go-live execution, and war room leadership during critical events.
Provide leadership oversight for L2/L3 application support for SAP S/4HANA modules and establish end-to-end incident, problem, and change management processes.
Drive infrastructure and platform decisions aligned with SAP best practices, defining standards for high availability, scalability, resiliency, and fault tolerance.
Ensure reliable infrastructure and connectivity for ERP integrations across POS, WMS, TMS, e-commerce, and third-party systems in partnership with network and security teams.
Lead the transition from system integrator-led support to steady-state operations, including knowledge transfer and team readiness for ongoing platform management.

What We're Looking For

12+ years of experience in ERP infrastructure or SAP S/4HANA platform operations with deep hands-on experience in SAP S/4HANA infrastructure and SAP Basis.
Proven track record leading ERP cutovers, enterprise go-lives, and hypercare in large, mission-critical environments.
7+ years of people leadership experience at Director level or above, managing managers, full-time employees, contractors, vendors, and system integrators.
Strong background in incident, problem, and change management with focus on root-cause elimination and continuous improvement.
Experience operating ERP platforms in 24x7 business environments, including retail, supply chain, or finance-critical operations.
Demonstrated ability to influence cross-functional teams and communicate clearly with executive leadership during high-pressure situations.
Bachelor of Science in Software Engineering or related field required.

Nice to Have

Experience leading SAP S/4HANA migrations strongly preferred.

Technical Stack

SAP S/4HANA
HANA database
SAP Basis
SAP S/4HANA modules (MM, FI, CO)

Team & Environment

You will manage a team of engineers and technical leaders.

Benefits & Compensation

Compensation: $236,000.00 - $249,000.00
Health: Medical, dental, and vision coverage. Fully covered disability and life insurance.
Wealth: Competitive 401k with 4% match, FSA and HSA programs, Student Debt Retirement plan.
Balance: PTO, flexibility, protected leave.
Growth: Career growth, access to training, development, and tuition reimbursement.
Perks: 30% discount on merchandise/services, opportunities for free product, flash sale discounts on LVMH brand products.
Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Volunteer and donation matching.

Work Mode

This is a hybrid role based in San Francisco, CA.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category.