Sephora is seeking a Director, Engineering to lead the stability, scalability, and operational excellence of our SAP S/4HANA enterprise platform. You will ensure our ERP systems reliably support stores, distribution centers, e-commerce, finance, and supply chain operations, managing a team of engineers and technical leaders focused on building resilient, high-performing technology infrastructure.
What You'll Do
- Own the end-to-end SAP S/4HANA platform architecture, including HANA database, SAP Basis, operating systems, and cloud/on-prem infrastructure across production, QA, sandbox, and disaster recovery landscapes.
- Ensure ERP uptime, SLAs, and system performance during critical business periods including month-end, quarter-end, and peak retail operations through proactive monitoring, capacity planning, and performance tuning.
- Lead infrastructure and operations readiness for SAP cutover, go-live, and hypercare, including mock cutovers, dress rehearsals, final go-live execution, and war room leadership during critical events.
- Provide leadership oversight for L2/L3 application support for SAP S/4HANA modules and establish end-to-end incident, problem, and change management processes.
- Drive infrastructure and platform decisions aligned with SAP best practices, defining standards for high availability, scalability, resiliency, and fault tolerance.
- Ensure reliable infrastructure and connectivity for ERP integrations across POS, WMS, TMS, e-commerce, and third-party systems in partnership with network and security teams.
- Lead the transition from system integrator-led support to steady-state operations, including knowledge transfer and team readiness for ongoing platform management.
What We're Looking For
- 12+ years of experience in ERP infrastructure or SAP S/4HANA platform operations with deep hands-on experience in SAP S/4HANA infrastructure and SAP Basis.
- Proven track record leading ERP cutovers, enterprise go-lives, and hypercare in large, mission-critical environments.
- 7+ years of people leadership experience at Director level or above, managing managers, full-time employees, contractors, vendors, and system integrators.
- Strong background in incident, problem, and change management with focus on root-cause elimination and continuous improvement.
- Experience operating ERP platforms in 24x7 business environments, including retail, supply chain, or finance-critical operations.
- Demonstrated ability to influence cross-functional teams and communicate clearly with executive leadership during high-pressure situations.
- Bachelor of Science in Software Engineering or related field required.
Nice to Have
- Experience leading SAP S/4HANA migrations strongly preferred.
Technical Stack
- SAP S/4HANA
- HANA database
- SAP Basis
- SAP S/4HANA modules (MM, FI, CO)
Team & Environment
You will manage a team of engineers and technical leaders.
Benefits & Compensation
- Compensation: $236,000.00 - $249,000.00
- Health: Medical, dental, and vision coverage. Fully covered disability and life insurance.
- Wealth: Competitive 401k with 4% match, FSA and HSA programs, Student Debt Retirement plan.
- Balance: PTO, flexibility, protected leave.
- Growth: Career growth, access to training, development, and tuition reimbursement.
- Perks: 30% discount on merchandise/services, opportunities for free product, flash sale discounts on LVMH brand products.
- Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Volunteer and donation matching.
Work Mode
This is a hybrid role based in San Francisco, CA.
Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category.
