Renew Home is hiring a Director, Customer Success to join our team. In this remote role, you will be instrumental in ensuring the successful launch, driving adoption, and scaling of our Utility VPP programs with our energy partners. You will report directly to the VP of Customer Success.
What You'll Do
- Own success for the accounts and programs that you oversee.
- Build relationships at key energy partner accounts and oversee all program elements from new program implementation to ongoing partnership operations.
- Coordinate with internal Renew Home teams regarding deliverables for key accounts to identify opportunities and resolve any issues.
- Act as a strong customer advocate and own the customer feedback loop for your portfolio of accounts.
- Act as an advocate to help prioritize product enhancements and new development.
- Own stakeholder management and engagement communications.
- Develop and track key metrics to ensure tracking towards our and our partners' goals.
- Utilize customer success tools and data analytics to understand customer performance and identify trends.
- Actively contribute and evolve Renew Home’s delivery and account management methodology, including processes and documentation.
- Communicate with the Senior Leadership team about account status and progress on a regular basis.
What We're Looking For
- BA/BS degree
- At least 10+ years of experience doing partnership development/client management/program management in a fast-paced environment
- Experience in the Energy industry
- Excellent executive-level written, verbal, and visual presentation skills
- Strong focus on what makes partners successful
- Ability to drive independent, creative and highly cross functional teams and initiatives from start to finish
- Ability to flex from the strategic to the detail-oriented
- Excellent project management and analytical skills
- Experience with managing contracts
- Clear and organized approach to delivery
- Demonstrated success working through ambiguous projects, navigating complex environments, and juggling different types of projects simultaneously
- Strong organizational skills, trouble-shooting skills and extreme attention to detail
Nice to Have
- Technical degree or MBA
- Background and experience in demand response programs and/or technology
- Experience in fast-paced environments, such as consulting or technology
- Knowledge of utility regulatory environments, stakeholders and decision making processes
Team & Environment
This role reports to the VP of Customer Success.
Benefits & Compensation
- Compensation range: $150k - $200k
- Fully remote work environment with home office set-up allowance
- No pre-set vacation limits
- Parental leave benefits
- Corporate value of working sustainably and putting families first
- Competitive benefits package that includes numerous health and wellness benefits
- 401(k) plan, with employer contributions
Work Mode
This is a fully remote position open to candidates located within the United States.
We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.
