ServiceNow is hiring a Director of Customer Engagement Strategy and Operations for the Office of the CDIO. In this role, you'll partner with Executive Practitioners to elevate CxO engagements, increase wallet share, and curate thought leadership. You'll own the Customer Engagement strategy, working closely with field sales, marketing, and product teams to scale executive impact.
What You'll Do
- Increase wallet share by curating the portfolio of Customers, Partners, and events for Executive Practitioners.
- Optimize the end-to-end process for Practitioner customer meetings, including briefing documents, meeting materials, and follow-up.
- Attend customer meetings, capture takeaways, maintain milestones, and drive action items.
- Deepen strategic customer/partner relationships by working with Sales and Customer Success.
- Define how slides and visuals enhance narratives or customer stories.
- Develop key metrics and analyze data to improve Practitioner customer engagement impact.
- Parachute into complex customer situations as a liaison for CTOs for high-visibility opportunities.
- Elevate CxO engagement via events and purposeful disruption.
- Lead and manage executive-level special projects to implement changes in customer engagement.
- Contribute to codifying and sharing best practices.
- Build a foundation to scale events and speaking opportunities.
- Become an indispensable thought-partner for Practitioners.
- Partner with senior stakeholders to develop relevant messaging for each engagement.
- Create and execute an events engagement strategy, securing external speaking engagements and amplifying content.
What We're Looking For
- 10+ years of work experience across consulting, executive engagements, or sales, preferably in cloud/enterprise SaaS/software.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements, or problem-solving.
- Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset.
- Deep experience interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design.
- Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible outcomes quickly.
- Proven capability of building and leading high-performing teams, either direct or indirect.
- Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict.
- Ability to manage change and ambiguity with an action-orientation; thrives in a dynamic environment.
- Executive presence, excellent verbal and written communication.
- High energy, strong work ethic, disciplined execution skills.
- Proficient with Powerpoint, Excel, Tableau, and Dynamics and familiarity with several market-leading productivity tools.
Team & Environment
This role is part of the Office of the CDIO, partnering closely with the CDIO, CTOs, Digital Technology SVPs (DTLT), field sales, marketing, and product teams.
Benefits & Compensation
- Base pay range of $189,100 - $331,000, plus equity where applicable.
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan.
- Family leave programs.
Work Mode
This role offers a flexible work mode.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
