NielsenIQ is looking for a Director, Consumer Insights to lead the Customer Success delivery team for the Consumer Behavior and Insights Practice in India. In this role, you will drive operational efficiency, sales support, and client satisfaction while managing P&L and team performance.
What You'll Do
- Lead and manage a strong customer success delivery team.
- Support the India Sales organization and clients with best-in-class methodologies, deliverables, and technical needs.
- Drive expertise in the practice and be the methods champion, bringing expertise to proposal writing and RFPs.
- Support the India Customer Success lead in managing the P&L of the practice area, including W&S and T&E budgets.
- Coordinate and drive cross-training programs to maximize solution and delivery excellence, expertise, and staffing flexibility.
- Set and measure a high level of delivery standards driving client satisfaction.
- Contribute to meeting India revenue targets by supporting repeat sales and timely deliverables.
- Coordinate with India Vertical business leaders and Client Sales partners on client and project revenue growth, retention, and profitability.
- Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant.
- Drive high-level employee engagement and retention.
- Foster a culture of continuous improvement and accountability to drive organizational efficiency.
- Lead and enable industry and thought leadership efforts from the Brand and Media Practice.
- Monitor project and solution profitability and leverage time tracking learning to help improve delivery contribution.
- Manage the W&S Delivery budget through a lens of optimization for India via org design, hubbing, etc.
- Manage the T&E budget by prioritizing client engagement and team performance.
What We're Looking For
- Proven track record in Market Research leadership roles.
- 12+ years of work experience.
- Bachelor's Degree required, or equivalent experience.
- Strong analytical skills.
- Proven sales acumen.
Nice to Have
- Expertise in the application of Customer Insight Solutions.
- Master’s Degree.
Team & Environment
You will lead and manage a customer success delivery team, supporting the India Sales organization, and will report to the India Customer Success lead.
Benefits & Compensation
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NielsenIQ is committed to Diversity, Equity, and Inclusion, fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
