The Director, Condominium Operations will lead the operations team at Amico Lane, a fast-growing condominium association management startup in Washington, DC. This role combines hands-on leadership in service delivery and capital projects with strategic development of scalable systems and team growth.
What You'll Do
- Lead, mentor, and develop the condominium operations team, including in-person and remote team members.
- Provide ongoing coaching, feedback, and performance management.
- Serve as the escalation point for complex client issues and operational decisions.
- Foster a culture of accountability, service excellence, and reliability.
- Oversee quality and consistency of service delivery across all client accounts.
- Ensure adherence to, and continuous improvement of, Standard Operating Procedures.
- Monitor KPIs to drive team performance, efficiency, and client satisfaction.
- Partner with leadership to implement scalable systems and processes.
- Serve as a senior resource to board members and homeowners, particularly on complex or high-touch matters.
- Maintain proactive, responsive communication that builds long-term trust.
- Lead association annual meetings as required.
- May directly manage select key client relationships.
- Personally manage larger or more complex repair and capital improvement projects from planning through execution.
- Oversee contractor performance, vendor relationships, and competitive bidding processes.
- Develop and maintain preferred vendor partnerships to enhance service and efficiency.
- Conduct periodic on-site property inspections.
- Serve as an internal subject matter expert on condominium governance and governing documents.
- Ensure operational compliance with bylaws, declarations, and association policies.
- Review and approve major expenditures, contracts, and capital project budgets.
- Partner with team members to prepare annual budgets and financial materials for board approval.
- Participate in the rotating emergency coverage schedule, approximately one week per month.
- Triage and coordinate after-hours emergency response as needed.
What We're Looking For
- Strategic operator who thrives in a growth environment
- Experience in building and leading teams
- Ability to combine hands-on execution with leadership
- Proven ability to ensure service excellence
- Experience in building operational foundations in a growing company
- Leadership experience with both in-person and remote team members
- Experience providing coaching, feedback, and performance management
- Ability to serve as escalation point for complex client issues and operational decisions
- Experience fostering a culture of accountability, service excellence, and reliability
- Experience overseeing quality and consistency of service delivery across client accounts
- Experience ensuring adherence to and improving Standard Operating Procedures
- Experience monitoring KPIs to drive performance, efficiency, and client satisfaction
- Ability to implement scalable systems and processes
- Experience serving as a senior resource to board members and homeowners on complex matters
- Strong communication skills to build long-term trust with clients
- Experience leading association annual meetings
- Ability to manage select key client relationships directly
- Experience personally managing large or complex repair and capital improvement projects from planning through execution
- Experience overseeing contractor performance and vendor relationships
- Experience managing competitive bidding processes
- Ability to develop and maintain preferred vendor partnerships
- Conduct periodic on-site property inspections
- Service as subject matter expert on condominium governance and governing documents
- Ensure operational compliance with bylaws, declarations, and association policies
- Review and approve major expenditures, contracts, and capital project budgets
- Partner in preparing annual budgets and financial materials for board approval
- Willingness to participate in rotating emergency coverage (approx. one week per month)
- Ability to triage and coordinate after-hours emergency response
Team & Environment
- Core values: Accountability, Innovation, Community, Customer-focused, Operational excellence, Proactive communication, Service excellence, Reliability
Work Mode
- Local position based in Washington, DC
HOATalent is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
