CenterWell Pharmacy, Inc. is hiring a Director, Business Systems Analysis to lead the strategic advancement, optimization, and integration of systems supporting healthcare provider operations. This role serves as a key liaison between business stakeholders, IT, and provider operations, driving transformation initiatives that enhance provider experiences and streamline workflows.
What You'll Do
- Execute a multi-year strategy for provider-facing systems, aligning with organizational goals and evolving healthcare industry standards.
- Lead cross-functional teams—including business solution architecture, testing, release management, and production support—to analyze provider needs and translate business objectives into solutions.
- Oversee the design, selection, and implementation of scalable IT solutions to support provider enablement, ensuring interoperability, data integrity, and regulatory compliance.
- Evaluate and enhance system performance, measuring benefits achieved and driving continuous improvement initiatives.
- Partner with executive leadership and provider business leaders to identify opportunities for innovation and operational efficiency.
- Manage all phases of the system lifecycle—from business solution architecture through deployment, training, and post-implementation support.
- Foster innovation by piloting AI/ML applications to automate aspects of provider operations.
- Cultivate a culture of excellence, accountability, and customer-centricity within the Provider Systems Enablement team.
What We're Looking For
- Master’s degree.
- Minimum 8 years of progressive experience in business systems analysis within a large, complex technical environment.
- Minimum 5 years in a leadership role overseeing diverse technical platforms and large-scale system implementations.
- Experience with Agile product development tools and methodologies (e.g., Jira, Azure Dev Ops) including Scaled Agile Framework (SAFe) and Lean Portfolio Management (LPM).
- Direct experience in healthcare technology and provider operations.
- Proven track record in technical product selection, design, and practical implementation of IT solutions.
- Curiosity and a drive for continual improvement and innovative solutions, staying updated on industry trends.
- Exceptional verbal and written communication skills, with demonstrated ability to present to and influence senior stakeholders.
- Experience managing production environments and driving operational excellence.
- Experience coaching, delegating, and building teams and talent.
- Results-oriented with the ability to deliver IT solutions on time and on budget.
Nice to Have
- Familiarity with cloud platforms (Azure, GCP), data management and architecture, and integration patterns with internal and external applications.
Technical Stack
- Data Service Layer
- API Management
- Oracle RDBMS
- Mongo DB
- Jira
- Azure Dev Ops
- Azure
- GCP
Team & Environment
Leads cross-functional teams including business solution architecture, testing, release management, and production support.
Benefits & Compensation
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Salary: $156,600 - $215,400 per year
Work Mode
This is a remote position.
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
