About the Role
Role details below.
Responsibilities
- Actively prospects and leverages potential new business opportunities within specified Customer/Accounts
- Cultivates strong, long-term relationships with key decision-makers with Account and develops deep knowledge of the Customer/Account organization
- Analyzes potential opportunities and develops detailed business plans and sales strategies for each Customer/Account
- Identifies and responds to Customer/Account needs in order to define potential PSI opportunities
- Ensures appropriate strategy/solution is proposed to Customer/Account
- Works with Operations to identify sales team and prepare presentation
- Educates team participants in Customer/Account culture, operational needs/methods and sales techniques needed to close the sale
- Leads the entire sales process, including identifying the appropriate team for pitch and preparing and leading the sales presentation
- Coordinates with the Proposal Development Group to develop proposal and Operations to finalize strategy and pricing
- Handles follow-up related to the sales and facilitates completion of contractual documents
- Ensures appropriate hand-off to project team by transferring knowledge on Customer/Account needs and expectations
- Shares Customer/Account strategies and sales plans with Project Directors/Managers
- Coordinates with Project Managers/Directors and Operations to escalate and quickly address Customer/Account issues/concerns
- Seeks input from Project Managers/Directors to proactively address Change in Scope, new opportunities or customer dissatisfaction
- Works with Project Manager/Director and Operations to ensure Changes in Scope (CIS’s) are appropriately negotiated with the Customer/Account
- Maintains high visibility within Customer/Account organization
- Monitors Customer satisfaction through regular formal and informal surveys
- Coordinates with Project Managers/Directors to ensure Customer/Account needs are being met and address concerns/issues in a timely manner
- Reviews proposals and analyzes requests for proposals and protocols
- Attends industry events, set up meetings at events, and perform follow-up with potential clients
- Acts as a liaison between UK clients and Operations on an needed basis
Additional Information
- Position focused on expanding client base in the United Kingdom
- Requires active prospecting and management of new business opportunities
- Involves leading full sales process including pitch team identification, presentation, and proposal development
- Requires coordination with Operations, Proposal Development Group, and Project Managers/Directors
- Involves follow-up on sales, contract facilitation, and hand-off to project teams
- Requires monitoring of customer satisfaction through formal and informal surveys
- Requires attendance at industry events for networking and follow-up with potential clients
