CentralReach is looking for a Principal Software Engineer, AI Applications. As the senior-most engineer on the AI team, you will set the technical bar for how AI-powered product experiences are designed, built, evaluated, and operated. This hands-on role is deeply engaged from early prototypes and pilots through production hardening and scale.
What You'll Do
- Serve as the technical lead for AI application development within the AI Foundry, setting standards for code quality, architecture, and delivery.
- Design and implement core AI application components, critical services, and integration layers.
- Mentor AI engineers and raise the bar on engineering rigor and AI-specific best practices.
- Establish quality thresholds and release criteria for accuracy, latency, reliability, cost, and user trust.
- Design safeguards and 'safe failure modes', including fallback behaviors, confidence thresholds, user controls, content filtering, and transparency patterns.
- Build AI-powered product capabilities end-to-end, including LLM-enabled workflows, RAG, summarization, classification, and automation patterns.
- Build and maintain shared libraries and components for AI application development.
- Own technical readiness for production, including reliability, observability, performance tuning, and incident response preparedness.
- Collaborate with Platform Engineering and DevOps on CI/CD, scaling strategies, cost controls for inference, and secure data handling.
- Partner with AI product builders and workflow Product owners to translate validated prototypes into production implementations.
- Collaborate with core engineering teams to integrate AI capabilities into CentralReach’s main platforms.
- Identify and prioritize foundational investments that increase delivery velocity and reduce long-term maintenance.
- Evaluate build vs. buy decisions for AI tooling and recommend approaches aligned to company constraints.
- Stay current with AI application engineering practices and help translate emerging techniques into safe, valuable product capabilities.
What We're Looking For
- Bachelor's degree or equivalent work experience.
- 10+ years of professional software engineering experience, with principal-level scope and demonstrated technical leadership.
- Strong experience building and operating production distributed systems and backend services.
- Demonstrated hands-on experience delivering AI/ML-powered product features, including evaluation and monitoring.
- Experience with retrieval systems and search relevance, such as RAG, embeddings, indexing, ranking, and evaluation.
- Strong system design skills: APIs, data flows, integration patterns, performance and reliability tradeoffs.
- Experience with observability and operational excellence, including logging, metrics, tracing, alerting, and incident response.
- Ability to communicate technical concepts clearly to product, design, and executive stakeholders.
Nice to Have
- Experience in a healthcare SaaS environment.
- Familiarity with multi-tenant architectures and enterprise access control models.
- Experience building internal platforms or tooling that improve developer experience and standardize best practices.
Technical Stack
- LLMs
- RAG
- Embeddings
- APIs
Team & Environment
You will be part of the AI Foundry, a cross-functional group that rapidly builds, validates, and scales AI-enabled product capabilities. You'll partner closely with AI product builders, Product organization leaders, and DevOps.
Benefits & Compensation
- Competitive compensation: $180,000 - $200,000 USD
- Comprehensive health benefits
- Generous PTO
- 401(k) matching
- Paid parental leave
- Hybrid work schedules
- Career development support
- Wellness programs
Work Mode
This is a remote position for candidates within the United States.
CentralReach's culture is centered around impact, inclusion, and flexibility. The company is recognized as one of the best places to work and offers opportunities to give back through its community engagement initiative, CR Cares™.
