COBS Bread is hiring a Digital Product Coordinator to drive growth and optimize online operations for bakery partners across Canada and the USA. In this role, you will enhance third-party delivery capabilities, eCommerce, and loyalty programs to increase order volumes and improve customer experiences. You will collaborate with Marketing, IT, Operations, and third-party delivery partners to execute the digital roadmap.
What You'll Do
- Coordinate menu updates and item availability across Uber Eats, DoorDash, and Skip.
- Assist in onboarding new bakeries to delivery and click & collect platforms.
- Partner with Operations to resolve bakery-level platform issues and questions.
- Set up and maintain regional and national loyalty offers within internal tools and vendor platforms.
- Maintain the internal loyalty calendar and assist with internal communications and rollout plans.
- Document new loyalty processes and support training material development.
- Aggregate and organize delivery, loyalty, and eCommerce performance data.
- Create summary briefs and slides to support marketing initiatives and performance reviews.
- Flag insights and anomalies for further investigation by strategy or analytics teams.
- Provide admin support for website updates (Shopify & WordPress), loyalty landing pages, and in-app content.
- Assist with asset uploads, product details, and seasonal campaign content.
- Support internal communication and documentation related to click & collect launches.
- Field franchisee questions related to delivery, ecommerce, and loyalty tools; escalate technical issues as needed.
- Track and organize feedback to support platform improvements and cross-team visibility.
- Help manage shared project timelines and documentation between Marketing, IT, and Ops.
- Ensure internal task tracking (e.g., Azure DevOps) is up to date and aligned across teams.
- Update and manage product listings, bakery information, and loyalty offers within WordPress and Shopify CMS platforms.
- Ensure product updates align with mobile-first, SEO, and accessibility best practices.
- Work with marketing and operations teams to ensure accurate, consistent, and on-brand product presentation across digital platforms.
What We're Looking For
- Minimum of 2 years in e-commerce, digital product, loyalty administration, or delivery management.
- Bachelor's degree in business administration, computer science, marketing, communications, or equivalent combination of work experience and college diploma.
- Developed critical thinking skills and a keen eye for data literacy.
- Strong expertise in third-party delivery platforms (e.g., Uber Eats, DoorDash) and digital customer engagement tools.
- Experience working with loyalty platforms, data entry, and Shopify or WordPress.
- Proficient in data analysis, with experience using spreadsheets and/or data visualization tools.
- Highly organized with exceptional attention to detail, capable of managing multiple projects and adapting to changing priorities.
- Competency with Microsoft suite of products (Excel, Azure Devops, PowerPoint, Word, Outlook).
- Data literate and a fast learner.
- High degree of autonomy and ability to work independently.
- Excellent verbal and written communication skills to collaborate with teams and franchisees.
- Proven ability to work effectively with cross-functional teams to achieve shared objectives.
Nice to Have
- Preferably in a multi-location retail or food service environment.
- Familiarity with POS and order integration systems is an asset.
Technical Stack
- Uber Eats, DoorDash, Skip
- Shopify, WordPress
- Azure DevOps
- Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook
Team & Environment
Works collaboratively with Marketing, IT, Operations, and third-party delivery partners, reporting to the E-Commerce Marketing Manager. COBS Bread is recognized as a Top 50 Best Workplaces™ 2024, offers an open, ‘continuous-learning’ environment, and is a dynamic, driven, high-achieving, close-knit and fun-loving team.
Benefits & Compensation
- Compensation: $50,000 to $55,000 based on experience.
- Competitive salary, bonus, and vacation plan.
- A great Extended Health & Dental Benefit, Group RRSP Matching, and Health and Lifestyle spending account.
- Paid sick and personal leave days.
- Paid day for community service and volunteer time.
- An open, ‘continuous-learning’ environment where professional development and career progression is encouraged.
- Work within a dynamic, driven, high-achieving, close-knit and fun-loving team.
- High level of autonomy and responsibility.
- Complimentary self-serve kitchen of fresh produce, deli meats and COBS Bread and treats.
Work Mode
This is a hybrid remote position based in Vancouver, BC, with flexible work arrangements combining time in the Vancouver Support Office and remote work.
We are an equal opportunity employer and value diversity at our company. Accommodation is available upon request for applicants and employees with disabilities.
