What You'll Do
As a Client Success Executive, you’ll manage a portfolio of self-funded employer clients using Reference Based Pricing (RBP) health plans, guiding them from post-implementation through renewal and long-term partnership. You’ll act as their primary advocate, ensuring their experience is seamless, their goals are met, and their confidence in the solution remains strong.
You’ll build trusted relationships with HR, benefits, and finance stakeholders, engaging proactively to understand their evolving needs. Working closely with brokers and consultants, you’ll align on objectives, resolve concerns, and reinforce the financial and operational value of the RBP model.
You’ll lead renewal strategy by crafting data-driven presentations that highlight plan performance, cost savings, and opportunities for expansion. By identifying risks early and addressing them with insight and precision, you’ll help secure long-term retention. You’ll also support sales efforts by showcasing the client experience to prospective buyers.
Internally, you’ll represent client priorities to product, operations, and leadership teams, ensuring their voice shapes service improvements. You’ll coordinate with Centivo’s functional groups and third-party administrators to oversee claims, member support, reporting, and plan operations, ensuring consistency and accountability.
Requirements
- Bachelor’s degree or equivalent professional experience
- 10 years of experience in client success within employer-sponsored benefits
- 5 years of direct experience with self-funded health plans, including work with third-party administrators (TPAs)
- Strong understanding of Reference Based Pricing, including claims adjudication and benchmarking methodologies
- Ability to interpret claims data and explain pricing logic clearly to non-technical stakeholders
- Proven skill in managing complex client issues, from member escalations to provider disputes, by mobilizing internal and external resources
- Experience leading end-to-end renewals with tailored, data-informed strategies
- Excellent communication skills, with the ability to build rapport, present insights, and influence decision-makers
Technical Stack
Required: Microsoft Excel, PowerPoint, and Word for data analysis, reporting, and client presentations.
Benefits
You’ll work in an environment built on resilience, innovation, and mutual support. The team values honesty, humility, and positivity, fostering a culture where feedback is constructive and recognition is frequent. Because the work is challenging, the focus is on sustaining energy, celebrating progress, and continuously improving how services are delivered to clients and members.
