Responsibilities
- Serve as the primary, ongoing technical point of contact for our customers. In a typical day, you’ll have calls with contacts at our largest enterprise customers as well as answer inbound questions on email/Slack from our self-serve customers.
- Become an expert in the Knock platform to help new and existing developers best use the product
- Help customers plan and execute their end-to-end implementations, from high-level architecture down to code implementation
- Identify any blockers for a customer adopting Knock and help them overcome those obstacles. Sometimes this will mean updating documentation, streamlining SDKs, and so on
- Answer questions about our product in conversations with potential customers, ultimately convincing them Knock is the correct solution
- Support Knock’s sales team in helping customers understand what is technically possible with Knock
- Create technical content to demonstrate best practices and specific use cases (e.g. sample apps, documentation, videos, etc.)
- Deliver feedback to the product and engineering team on challenges faced by customers and helping design and advocate for changes to overcome those challenges
- Manage and communicate priorities between internal and external stakeholders
Requirements
- A love for solving open-ended problems for customers
- 2+ years of experience as a developer support engineer or adjacent role, ideally with prior experience working at a developer tools company or early-stage startup
- A strong technical generalist who is comfortable talking about technical concepts from both a product feature and an architecture perspective
- Prior development experience with one or more languages, such as JavaScript, Ruby, Python, Go, Java, or similar
- Excellent writing skills
Work Arrangement
Hybrid
Team
Team size: 20+ employees
