PNC is seeking a Detection & Investigation Analyst to join our Retail Bank Operations team. In this role, you will be a key player in protecting our customers and the bank by identifying and investigating suspicious activity to minimize financial crime and risk.

What You'll Do

Participate in reviewing and investigating customer cases, reports, and work for potential and actual loss.
Minimize fraud, AML, and/or organizational risk.
Conduct early detection of suspicious activity and contribute to the control and prevention of losses.
Research and analyze bank activities and reports to detect and prevent possible fraudulent and illegal activities under supervision.
Escalate issues as appropriate.
Use defined research procedures to identify and resolve issues.
Follow standards and practices to mitigate fraud, AML, and other risk exposure and loss.
Prepare and maintain appropriate documentation of analysis performed.
Coordinate with internal or external stakeholders as appropriate.

What We're Looking For

A high school diploma or GED, or a comparable combination of education, job-specific certification(s), and experience.
1+ years of related experience.
Ability to multitask effectively.
Strong analytical skills and critical thinking to analyze data and make decisions quickly.
Meticulous attention to detail.
A customer-focused mindset that prioritizes customer needs and satisfaction.
Experience in assessing and effectively managing the risks associated with business objectives.

Nice to Have

Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies

Team & Environment

You will be a member of the Retail Bank Operations team, collaborating with colleagues to protect the integrity of our financial services.

Benefits & Compensation

Compensation Range: $34,000.00 – $59,800.00
Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options.
Employee and spouse/child life insurance; short and long-term disability protection.
401(k) with PNC match, pension and stock purchase plans.
Dependent care reimbursement account; back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs fully paid.
A robust wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
8 occasional absence days each year, unless otherwise required by law.
Between 15 to 25 vacation days each year, depending on career level and years of service.

Work Mode

This role offers a remote work mode for candidates located within the PNC footprint.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.