Johnson Controls Inc. is hiring a User Support Analyst to guide field employees in the use of BSNA software applications and business processes. In this fast-paced role, you will work closely with IT programmers, Business Leadership, and other headquarters departments to fulfill customer needs and remove roadblocks to project execution.

What You'll Do

Provide direct support to the BSNA Field Organization through the creation and timely resolution of Support Requests.
Achieve timely contact, appropriate communication, and follow-up with field personnel to resolve issues.
Work with North America BSNA Business Leadership and other JCI departments to accomplish common, strategic goals.
Mentor User Support Associates in learning BSNA business applications and processes and assist in escalation when necessary.
Provide input for the development of new tools and processes to aid the day-to-day operations of the User Support team.
Assist in User Acceptance Testing for BSNA Operations applications and assist in the collection of data from various financial systems.
Identify trends through on-going analysis and propose long-term, strategic corrective action by providing input to BE Operations team and software programmers.
Create and maintain supporting documentation for the timely resolution of incoming support requests in a shared filing system.
Assist with development or delivery of training material for the BE-BSNA Operations programs.
Follow established procedures and guidelines.
Promote and adhere to JCI’s safety policies.

What We're Looking For

A minimum of 5 years progressive work experience in the field OR 5-8 years of service industry experience supporting business operations.
Possesses basic knowledge of accounting/finance and business principles.
Excellent analytical and problem-solving capabilities with a strong desire to help others achieve their goals.
A willing team player who can effectively interact and communicate with a variety of customers from a wide range of backgrounds.
Comfortable working in a fast-paced environment.
Detail oriented.
MS Office proficient.

Nice to Have

Working knowledge of both Custom and Out of the Box applications.
Basic SQL and database structure knowledge.
Working knowledge of Interactive Business Systems (IBS), as well as supporting applications, such as Salesforce and Kronos.

Technical Stack

Interactive Business Systems (IBS)
Salesforce
Kronos
MS Office

Team & Environment

You will work with IT programmers, Business Leadership, and other headquarters departments.

Work Mode

This is a fully remote position.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.