Probe Group is looking for an Analyst - Intelligent Automation to join our Managed Services team. In this proactive role, you will focus on client interaction and problem-solving using modern automation and cloud technologies. You'll be key in supporting clients by managing service tickets and building strong stakeholder relationships.
What You'll Do
- Monitor and respond to client tickets in ServiceNow promptly and within agreed SLAs.
- Provide clear, professional updates and resolutions to clients via email and ticketing systems.
- Build rapport with client stakeholders through effective communication and regular updates.
- Conduct and participate in client-facing meetings to discuss ticket status, issues, and improvements.
- Prepare and deliver reports on ticket volumes, resolution times, and SLA compliance.
- Work closely with senior consultants and technical teams to resolve complex issues.
- Stay open to learning and upskilling in Microsoft Power Platform, UiPath, Azure services, and data analytics.
What We're Looking For
- Strong written and verbal communication skills with excellent email etiquette.
- Ability to manage multiple tickets and priorities in a fast-paced environment.
- Basic understanding of IT service management tools (e.g., ServiceNow).
- Interest in automation (UiPath and Power Platform), cloud platforms (Azure), and data analysis.
- Comfortable in client-facing situations and able to present updates confidently.
Nice to Have
- Exposure to Microsoft Power Platform (Power Apps, Power Automate, Power BI).
- Familiarity with UiPath RPA and Azure services.
- Knowledge of ITIL principles or service management best practices.
Technical Stack
- ServiceNow
- Microsoft Power Platform
- Power Apps
- Power Automate
- Power BI
- UiPath
- Azure
Team & Environment
You will be part of the Managed Services team, working closely with senior consultants and technical teams.
Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.
