Humana Inc. is seeking a Desktop/End User Support Technician 3 to join our team focused on putting health first. In this role, you will maintain, repair, and troubleshoot desktop hardware and software packages, providing crucial support and training to our community.
What You'll Do
- Maintain, repair, and troubleshoot desktop hardware and software packages.
- Provide customer service and end-user training.
- Perform advanced administrative, operational, and customer support duties requiring independent initiative and judgment.
- Research and resolve technical problems of moderate complexity, escalated from first line support teams.
- Respond to escalated telephone, email, and online requests for technical support.
- Document, track, and monitor problems using applicable systems and tools.
What We're Looking For
- 2 or more years experience as a Desktop/End User Support Engineer.
- Experience researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.
- Experience responding to escalated telephone, email, and online requests for technical support.
- Experience documenting, tracking, and monitoring problems using applicable systems and tools.
- Understands department, segment, and organizational strategy and operating objectives.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Nice to Have
- Bachelor's Degree in Computer Science.
Benefits & Compensation
- Compensation range: $53,100 - $72,500 per year.
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave.
- Short-term and long-term disability.
- Life insurance.
Work Mode
This is a remote position.
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
