Humana Inc. is looking for a Desktop/End User Support Technician 2 to maintain, repair, and troubleshoot desktop hardware and software packages. You will join an organization focused on putting health first and continuously improving consumer experiences.
What You'll Do
- Maintain, repair, and troubleshoot desktop hardware and software packages.
- Provide customer service and end-user training.
- Research and resolve technical problems of moderate complexity, typically escalated from first line support teams.
- Respond to escalated telephone, email, and online requests for technical support.
- Document, track, and monitor problems using applicable systems and tools.
- Perform varied activities and moderately complex administrative, operational, and customer support assignments.
What We're Looking For
- Less than 3 years of technical experience as a Desktop/End User Support Engineer.
- Experience researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.
- Experience responding to escalated telephone, email, and online requests for technical support.
- Experience documenting, tracking, and monitoring problems using applicable systems and tools.
- Understands department, segment, and organizational strategy and operating objectives.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Nice to Have
- Bachelor's Degree in Computer Science.
Team & Environment
You will work within defined parameters with some latitude over prioritization and timing, operating under minimal direction.
Benefits & Compensation
- Compensation: $44,900 - $60,200 per year.
- Medical, dental and vision benefits.
- 401(k) retirement savings plan.
- Time off including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave.
- Short-term and long-term disability.
- Life insurance.
Work Mode
This is a remote position.
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
