Responsibilities
- Deliver remote Level 2 support for virtual desktop infrastructure, covering troubleshooting, user setup, and system performance tuning.
- Support cloud-based email and collaboration platforms, handling mailbox configurations, licensing, issue resolution, and coordination with external vendors.
- Handle identity and access management tasks such as creating and updating user accounts, resetting passwords, and resolving access issues across systems.
- Support printing solutions and mobile devices, including enrollment, setup, and resolving technical issues.
- Manage Microsoft Intune for enforcing device policies, monitoring compliance, and maintaining secure configurations.
- Install, configure, and troubleshoot a range of software applications, including non-standard tools, ensuring compatibility and smooth operation.
- Provision and manage devices across multiple types, including Windows systems, mobile units, and virtual or physical endpoints.
- Maintain endpoint security through regular patching, compliance reporting, and data protection tools such as Zscaler, Trend Micro, and VPN solutions.
- Work with other IT teams to escalate issues, analyze root causes, and resolve incidents efficiently.
- Document solutions, recurring issues, and standard procedures to support knowledge sharing and consistency.
- Engage in incident, service request, and change management workflows to ensure timely resolutions and high user satisfaction.
Work Arrangement
Hybrid
Work Arrangement
Hybrid work from office and home. It can lead to full time Work from office in future
Other
Excellent communication and customer service skills.
