Join a forward-thinking technology team in Sydney, where you'll lead and support a group of desktop support associates while delivering reliable IT services to end users. You'll play a central role in maintaining the performance and security of desktop systems, networks, and communication technologies across an adaptable, inclusive organization.
Key Responsibilities
- Manage and guide a team of desktop support staff to ensure consistent, high-quality service delivery.
- Serve as the main contact for IT support requests, providing timely responses and resolutions.
- Troubleshoot and resolve issues involving desktops, laptops, operating systems, software, and connectivity.
- Deliver both remote and on-site support for hardware, applications, and user access needs.
- Install, configure, and update workstations, peripherals, and enterprise software platforms.
- Support local area networks, voice, and video systems during incidents, changes, and project rollouts.
- Collaborate with internal IT groups to design and maintain network services and security controls.
- Advise on appropriate technology upgrades and assist users with adoption.
- Provide basic training to help users navigate systems and applications effectively.
- Document service activities, track inventory, and assist with procurement of IT equipment.
- Respond to security findings by implementing corrective actions and supporting audit requirements.
What You Bring
- A degree or diploma in Information Technology, Computer Science, or relevant field — or equivalent experience.
- At least three years of hands-on desktop or IT support experience.
- Proven skills in Windows OS, desktop hardware, and enterprise application support.
- Experience with OS deployment, software updates, and hardware diagnostics.
- Working knowledge of networking technologies including LAN, WAN, Wi-Fi, VPN, and TCP/IP.
- Leadership experience coordinating technical teams or projects.
- Strong problem-solving abilities and a customer-focused communication style.
Work Environment
This role is based in Sydney, New South Wales, Australia. While flexible work options may be available, in-person presence may be required depending on client and operational needs. The environment values adaptability, inclusion, and responsible innovation, supporting both employee growth and evolving client demands.
Commitment to Inclusion
We are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our culture emphasizes fairness, accessibility, and continuous improvement for all team members.
