Clearviewfcu is looking for a Desktop Support Analyst for a part-time, temporary role. You will maintain uninterrupted computer system access for employees by supporting client hardware and software, configuring devices, and ensuring secure system access.
What You'll Do
- Serve as the first point of contact for incoming Service Desk phone calls.
- Log, categorize, prioritize, and document incidents and service requests in the ticketing system.
- Provide remote troubleshooting and resolution for client hardware, software, and access-related issues.
- Perform password resets, account unlocks, and basic user access support under established procedures.
- Assist users with Microsoft Office applications, email, VPN connectivity, and standard business applications.
- Support remote configuration and troubleshooting of workstations, laptops, printers, mobile devices, phones, and related peripherals.
- Escalate complex issues to Desktop Support Analyst I or senior IT staff when resolution exceeds defined scope.
- Maintain consistent communication with end users regarding ticket status and resolution timelines.
- Consistently demonstrate Clearview’s Vision, Mission, and Values.
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued.
What We're Looking For
- Enrollment in an accredited institution or equivalent experience required.
- 0–2 years of experience in desktop support, help desk, or technical support roles.
- Foundational knowledge of Windows desktop operating systems and Microsoft Office applications.
- Basic understanding of computer hardware components and peripheral devices.
- Basic networking knowledge (IP addressing, connectivity troubleshooting).
- Strong customer service orientation and professional phone presence.
- Strong analytical and problem-solving skills.
- Ability to follow documented procedures and escalate when appropriate.
- Ability to work independently and within a team environment.
Nice to Have
- Familiarity with remote support tools.
- Exposure to Active Directory and basic account administration.
- Experience working within a ticketing system.
Technical Stack
- Windows desktop operating systems
- Microsoft Office applications
- Remote support tools
- Active Directory
- Ticketing system
Work Mode
This role is onsite and based in Moon Township.
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
