Varonis Internal is seeking a Technical Account Manager to be the primary contact for our customers and the first line of defense for their data. You will provide onboarding and proactive ongoing value and support, ensuring customer success in a security-focused environment.
What You'll Do
- Ensure data is protected from insider threats, cyber-attacks, and policy violations.
- Onboard customers to Varonis platforms and deliver ongoing value and support.
- Ensure customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
- Prepare and deliver quarterly business and blast radius reviews.
- Alongside Sales, identify and champion upsell opportunities.
- Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s).
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals.
- Serve as primary technical contact and augment our support and engineering teams.
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed.
- Engage with customers at all levels of their organization, including Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers’ technical issues promptly.
- Escalate customer issues to management when appropriate.
- Create knowledge base content to capture new learning for customer and internal reuse.
What We're Looking For
- Bachelor’s Degree or equivalent experience.
- 4+ years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy company.
- Experience working with Windows OS.
- Knowledge of enterprise IT, cloud, and security technologies.
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers.
- Excellent communication, written and verbal.
- Proven problem-solving abilities.
- Commitment to customer success.
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
- Up to 25% travel.
Technical Stack
- Windows OS
- Enterprise IT
- Cloud technologies
- Security technologies
Work Mode
This role is local-country based in New Delhi, India.
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
