Humana Inc. is looking for a Design Research Lead to define and deliver research programs across the entire design process, from early exploration to final implementation. You will partner with team members across Product Design, Content Design, Product Management, Analytics, and Engineering to develop user-centered experiences for Medicare consumers, uncovering proprietary insights that inspire prioritization, planning, and decision-making on product strategy.
What You'll Do
- Lead customer/user research and measurement contributions within a business domain or functional group.
- Oversee the planning, development, and execution of research and insights programs and deliverables within a business domain or functional group.
- Work independently, make decisions on complex issues, execute analysis and synthesis of disparate factors, and determine the best course of action on insights and design research programs.
- Drive approaches to codify and socialize customer insights contribution to a customer-centered approach within and beyond the business unit.
- Influence and support leaders to create customer insights and design points of view, strategies, ways of working, methods and tools.
- Build valuable strategic partnerships with stakeholders across the business unit, Humana, and vendors—at all levels, across functions and lines of business.
- Demonstrate Humana and business unit values, leadership behaviors, and cultural attributes, modeling positive practices in all interactions.
- Proactively collaborate with and cross-train design research teammates and cross-functional peers.
- Support recruiting and hiring in design research and adjacent functional areas, including strategy, design, product, and marketing.
- Identify new approaches, methods, and tools; activate and pilot them through design research programs; socialize and roll them out with the practice.
- Demonstrate strategic rigor and craft standards, influencing a culture of mastery and excellence.
What We're Looking For
- 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product.
- 5+ years of experience independently managing design research programs.
- Exceptional communication, problem-solving, coaching and management skills.
- Demonstrated advanced education or expertise in design research tradecraft. This shows through a BS, MS, or PhD in a research-related discipline, such as Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, or Cognitive Science.
- Experience with a variety of UX and design research methodologies.
- Experience with design thinking and Agile product development environments.
- A portfolio of work showcasing your design research experience.
Nice to Have
- Master's Degree or other graduate degree.
- Experience in the health insurance industry.
Team & Environment
This is a remote role reporting to the Head of Design Research.
Benefits & Compensation
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Compensation range: $126,300 - $173,700 per year
Work Mode
This is a remote position.
Humana's Experience Design team strives to eliminate friction in today's healthcare ecosystem. With relentless consumer-centricity, this effort aims to make consumers feel confident, respected, and heard in the decisions affecting their health. Become a part of our caring community and help us put health first.
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
