NBCUniversal is looking for a Senior Content Designer to focus on the user experience for purchasing and managing streaming subscriptions. You will be responsible for writing and reviewing messaging, designing alternative explorations, and developing, testing, iterating, and launching experiences that are contextually relevant, useful, and entertaining.
What You'll Do
- Write, design, and edit copy that makes our global streaming commerce experience feel easy to understand and use.
- Design copy that scales across a variety of contexts and platforms for different user cohorts.
- Collaborate with product owners, designers, researchers, marketing, legal, data science, localization experts, and/or engineering to successfully deliver products to market.
- Fulfill or consult on daily short-order requests and quick turnarounds as well as shape and influence messaging strategy, narrative, product flows and decisions, interface language, nomenclature, and other content.
- Create style guides and other internal design guidance/reference materials.
- Build and update a reusable copy repository and aid efforts to streamline copy workflows.
- Identify gaps between content design and development as well as across workstreams to reduce errors and inconsistencies.
- Build rapport with other teams and evolve processes to improve consistency across the end-to-end customer experience.
- Understand and advocate for people who use our products and the craft of content design itself.
What We're Looking For
- A true love of words and wordsmithing.
- Operational knowledge, training, and expertise in UX design, design thinking, product design, and/or web production/development.
- A writing portfolio reflecting relevant experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology.
- Experience and comfort collaborating in Figma, presenting work to leadership, and conducting research and workshops.
- Experience writing for UX/UI, e-commerce, and/or subscription-based products.
- At least 5 years of experience in the field as a UX writer/content designer for digital products.
- At least 8 years of experience working with marketing, legal, and/or global translation/localization teams.
Nice to Have
- BA in journalism, writing, liberal arts, design, or equivalent relevant education, certification, and/or professional experience.
- Familiarity with large corporate teams, design systems, content management systems, and/or tools like Miro, Figjam, Ditto/Frontitude, ChatGPT, Maze, or Microsoft Copilot a plus.
Technical Stack
- Figma
Team & Environment
You will be part of the Commerce Product Design Team within the Media Group, reporting to the Director of Product Design, Foundational Leads.
Benefits & Compensation
- Medical, dental, and vision insurance
- 401(k)
- Paid leave
- Tuition reimbursement
- A variety of other discounts and perks
- Compensation range: $150,000 - $195,000
Work Mode
This role follows a hybrid work model.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
