My Mountain Mover is hiring a Dental Billing Training Specialist to serve as the Subject Matter Expert responsible for building our deployment-ready medical billing talent bench. You will combine instruction, coaching, and content development to train and upskill Virtual Assistants.
What You'll Do
- Lead live and recorded training sessions on core dental billing workflows including insurance verification, code usage, claim submission, EOB review, and denial handling.
- Facilitate scenario-based sessions focused on payer logic, billing sequencing, documentation, and audit-readiness.
- Conduct Skills Evaluation Interviews (SEIs) to assess VA accuracy, billing judgment, and system familiarity.
- Track and document learner progress and performance via Salesforce, TalentLMS, and internal checklists.
- Lead recovery training sessions to address skill gaps and billing quality issues for VAs re-entering the system.
- Provide structured, actionable feedback and escalate complex retraining needs as required.
- Develop micro-modules for training content covering payer updates, claim denials, secondary insurance workflows, and code-specific pitfalls.
- Recommend curriculum revisions based on industry trends, learner performance, and evolving client clinic needs.
- Teach and reinforce HIPAA compliance, accurate patient ledger handling, and documentation standards across all training.
- Respond to learner questions on codes, billing sequences, and payer protocols, offering practical advice on communication and accuracy.
What We're Looking For
- Minimum 3 years of hands-on dental billing experience (full end-to-end process) in a U.S.-based setting.
- SME-level knowledge of codes, EOBs, AR follow-up, appeals, U.S. dental software, and compliance standards.
- Prior training experience supporting the onboarding or upskilling of VAs, front desk staff, or billing teams.
- Technical fluency with U.S. dental practice management software.
- Instructional ability: confident in leading live training sessions, SEIs, and developing/revising content based on VA needs and system updates.
Technical Stack
- Salesforce
- TalentLMS
- U.S. dental practice management software
Work Mode
This is a global remote position.
My Mountain Mover fosters a culture of passionate professionals on a mission to provide top-notch support. We believe in empowering individuals to thrive in remote careers and thrive on collaboration, innovation, and shared excitement within a supportive, dynamic environment focused on growth and making a difference.
