CLEAResult Consulting Inc. is hiring a Demand Response Program Manager to lead client programs from start to finish, with a focus on the MidAtlantic region. You will ensure innovative service delivery and high satisfaction for our utility partners and their customers.
What You'll Do
- Manage multiple concurrent contracts and budgets with annual revenue of $2M-$3M
- Execute, negotiate, and manage contracts for compliance and client satisfaction
- Direct line and second line supervision of the program delivery team
- Provide matrix-style functional direction to support resources
- Drive, manage, monitor, and report the timely delivery of program results
- Ensure and facilitate the highest standard of customer service
- Directly manage and develop program staff
- Direct and coordinate cross-functional teams (engineering, marketing, software development)
- Develop program processes and make recommendations for improvement
- Conduct technical document review (Project Scope, Manuals, and Associated Documents)
- Assemble data for invoicing and project reporting activities
- Identify and escalate program issues in a timely manner
What We're Looking For
- 5-8 years of project management experience
- 2+ years of people management experience
- Self-starter with a positive and outgoing personality
- Strong customer service experience and focus
- Intermediate to advanced proficiency in Microsoft Office applications: Excel, Word, PowerPoint, Outlook
- Demand response program execution experience
Nice to Have
- Utility program management experience
- Salesforce/CRM proficiency
Technical Stack
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Salesforce/CRM
Team & Environment
You will provide direct line and second line supervision of the program delivery team and give matrix-style functional direction to support resources.
Benefits & Compensation
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program – convert points into gift cards
- Employee Assistance Program
- Access to on-demand training courses
- Compensation range: $90,900.00 - $136,300.00 (Target: $95,000 - $105,000 plus bonus)
Work Mode
This is a remote position open to candidates located in the following states: CT, DE, MA, ME, MI, NH, NY, OH, PA, RI, VA, WV.
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
