Dealer Spike is looking for a Careers professional to develop professional relationships with clients, guiding them to increase their dealership's online presence through award-winning websites and strategic digital marketing solutions. You will be responsible for maintaining customer relationships, building value, retaining customers, and selling additional services.
What You'll Do
- Understand all facets of Dealer Spike's suite of website and marketing products and services.
- Perform monthly reporting calls with clients.
- Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
- Promote and sell additional marketing and add-on website services, provide product training, and consult on best practices.
- Assess and monitor website and marketing services to ensure quality and success, and provide proactive solutions to increase traffic and leads.
- Work with the Site Production Team to facilitate a seamless client onboarding process.
- Handle incoming customer comments, provide solutions, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Identify retention risk and work proactively to eliminate that risk.
- Update job knowledge by participating in educational opportunities.
What We're Looking For
- 2+ years of Customer Service experience.
- 2+ years of experience in B2B sales and a proven track record of success.
- Excellent time management and organizational skills.
- Strong communication and interpersonal skills.
- Adaptable, energetic, team-player attitude.
- Ability to type 45 wpm.
- Ability to multitask efficiently.
- Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps.
- Strong technical aptitude and ability to learn quickly.
Nice to Have
- 1+ year of Digital Marketing experience.
- Experience working with a CRM.
Technical Stack
- CRM
- Microsoft Word
- Excel
- Outlook
- Google Apps
Team & Environment
You will be part of the Customer Success department.
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
