Maneva is looking for a Data Technician to ensure the integrity and performance of our AI systems' data. You will monitor machine learning datasets and production applications, serving as the critical bridge between our engineering team, external annotators, and customer success operations.
What You'll Do
- Review and validate annotated datasets daily, identifying edge cases and inconsistencies.
- Interface with external annotation contractors, providing feedback on data quality and updating annotation instructions.
- Conduct systematic reviews of existing datasets to identify missed or inconsistent annotations.
- Monitor production applications for performance anomalies, downtime, and output quality issues, escalating technical concerns.
- Collaborate with customer success teams to obtain production schedules and manage SKU training processes for new product variations.
- Respond to customer support requests via phone calls and online ticketing systems, providing first-line technical assistance.
- Maintain operational awareness of deployed applications, alerting for unusual prediction patterns or system behavior.
- Support alert management and follow-up on Grafana notifications, ensuring proper documentation and cleanup of operational tickets.
- Document data quality issues, system performance observations, and process improvements for internal knowledge sharing.
- Assist with data curation workflows and maintain organized datasets for ongoing model training and validation.
What We're Looking For
- Strong attention to detail and ability to identify patterns and anomalies in large datasets.
- Excellent communication skills for interfacing with external contractors and internal stakeholders.
- Proficiency with computer usage and general technical troubleshooting abilities.
- Ability to work independently and manage multiple concurrent data review tasks.
- Customer service orientation with experience handling support requests.
Nice to Have
- Experience with SQL and basic programming skills (Python preferred).
- Experience in computer vision, machine learning data annotation.
- Familiarity with data annotation tools and processes.
- Experience with monitoring and alerting systems (Grafana, JIRA, or similar).
- Experience working with external vendors or contractors.
- Background in technical support or customer success roles.
- Understanding of AI/ML model training and validation processes.
Technical Stack
- Grafana
Team & Environment
You will serve as the bridge between the engineering team, external annotators, and customer success operations.
Benefits & Compensation
- Work with Vision AI & IoT solutions.
- Opportunity to lead in a fast-growing AI company driving impact in industrial AI adoption.
- Travel opportunities to industrial sites, tech conferences, and research labs.
- Collaborate with engineers & AI experts in a dynamic, innovation-driven environment.
- Compensation is at an entry-level pay band and will reflect the candidate’s experience and skills within this band.
Work Mode
This is a remote position.
Maneva is an equal opportunity employer.
