About the Role
The role involves delivering high-quality customer support for a range of digital products, primarily serving Danish-speaking clients through various communication channels.
Responsibilities
- Respond to customer inquiries in Danish with accuracy and professionalism
- Diagnose and resolve technical problems related to software products
- Guide users through troubleshooting steps using clear instructions
- Maintain up-to-date knowledge of product features and updates
- Escalate complex technical issues to appropriate internal teams
- Document customer interactions and track resolution progress
- Provide feedback to development teams based on user experiences
- Follow established support procedures and service level agreements
- Assist in translating support materials when necessary
- Adapt communication style to suit different customer needs
- Work within a structured support framework while maintaining flexibility
- Meet performance metrics related to response time and resolution rate
- Collaborate with team members to share best practices
- Participate in ongoing training sessions
- Ensure data privacy and confidentiality in all interactions
- Handle high volumes of support requests efficiently
- Use internal databases to retrieve product and account information
- Report recurring issues to quality assurance teams
- Support customers across different time zones as required
- Maintain a customer-first approach in all communications
Compensation
Competitive salary with paid relocation package
Work Arrangement
Hybrid with office presence in Sofia
Team
Collaborative support team focused on customer satisfaction
Paid Relocation
- Full relocation assistance provided for successful candidate moving to Sofia
- Includes flight, temporary accommodation, and logistical support
About the Role
- Position based in Sofia, Bulgaria with international client base
- Focus on resolving product-related issues for Danish-speaking users
Available for qualified candidates
