Mercier Consultancy MD is hiring a Danish Speaking Products Support Specialist in Sofia, Bulgaria - Paid Relocation

Mercier Consultancy MD is thrilled to invite a Danish Speaking Products Support Specialist to join our team in Sofia, Bulgaria. We are seeking a candidate passionate about customer service and technology who can effectively support Danish-speaking customers and optimize their product experience. As a pivotal team member, you will serve as the primary interface for customer interactions and significantly contribute to overall customer satisfaction. Key Responsibilities - Deliver outstanding customer support to Danish-speaking users via phone, email, and chat platforms - Assist customers with product feature inquiries, functionality explanations, and comprehensive troubleshooting - Navigate customers through intricate setup procedures and comprehensive issue resolution - Meticulously record customer interactions within our integrated CRM system - Engage collaboratively with technical support teams for advanced problem-solving - Continuously update knowledge regarding product developments and emerging industry trends Requirements - Native or near-native Danish language proficiency (written and spoken); additional English skills highly valued - Prior customer support background preferred, especially within technology or consumer product sectors - Demonstrated prowess in strategic problem-solving and technical customer guidance - Exceptional interpersonal communication capabilities focused on delivering superior customer experiences - Advanced understanding of CRM platforms and remote communication technologies - Capacity for autonomous work and efficient time management in remote operational environments - Genuine enthusiasm for technological solutions and customer success Benefits - Competitive Compensation Package - Monthly Performance-Based Bonus - Monthly Housing Accommodation Allowance - Comprehensive Relocation Support - Fully Sponsored Professional Training - Complimentary Corporate Gymnasium Membership - Additional Extensive Organizational Perks