About the Role
The role involves delivering real-time support to players experiencing issues within games, using Danish language proficiency to assist users and ensure high satisfaction levels while working remotely from Greece.
Responsibilities
- Respond to player inquiries in Danish regarding in-game issues
- Troubleshoot and resolve technical problems encountered during gameplay
- Maintain accurate records of support cases and resolutions
- Escalate complex technical issues to relevant internal teams
- Ensure timely responses within defined service level agreements
- Communicate game updates and changes to players clearly
- Monitor player behavior for potential violations of game policies
- Report bugs and anomalies to development teams
- Provide feedback on player sentiment and trends
- Assist in localizing support materials for Danish-speaking regions
- Follow security protocols to protect user data
- Collaborate with team members across time zones
- Adapt quickly to new game releases and updates
- Maintain professionalism during high-volume support periods
- Uphold community guidelines in all player interactions
- Use support software to manage and track tickets
- Contribute to improving support processes
- Participate in training sessions for new tools or policies
- Verify account ownership and assist with account recovery
- Educate players on game features and best practices
- Identify recurring issues and suggest solutions
- Work flexible hours including weekends if required
- Ensure compliance with data protection regulations
- Maintain up-to-date knowledge of game mechanics
- Support anti-cheat and fair play initiatives
Compensation
Not specified
Work Arrangement
Remote
Team
Global support team focused on in-game player assistance
Why Join Us
- Opportunity to work remotely from Greece with a flexible schedule
- Be part of a dynamic team supporting a global gaming community
Language Requirements
- Native or near-native proficiency in Danish is required
- Professional working level of English is mandatory
Not applicable
