Patrique Mercier Recruitment is looking for a Danish Speaking Digital Store Consultant to be the expert voice for Danish-speaking customers navigating their digital shopping experience. Your contributions will directly impact customer satisfaction and the success of online interactions.
What You'll Do
- Provide exceptional support to Danish-speaking customers, addressing inquiries and delivering expert advice on digital store offerings.
- Develop an in-depth knowledge of products and services to effectively meet customer needs.
- Conduct customer training on navigating and utilizing the digital store platforms.
- Collaborate with marketing and sales teams to devise strategies that enhance customer engagement.
- Collect and analyze customer feedback to identify opportunities for improving the digital shopping experience.
- Stay updated on the latest trends in e-commerce and digital retail to provide informed recommendations.
- Promptly resolve customer issues or complaints related to their digital store experience.
What We're Looking For
- Fluency in Danish and English, both written and spoken.
- Experience in customer service, sales, or consulting.
- Strong understanding of digital platforms and tools utilized in online retail.
- Excellent communication and interpersonal skills, focusing on a customer-centric approach.
- Self-motivated and able to work effectively in a fast-paced, remote working environment.
- Familiarity with CRM systems and proficiency in the Microsoft Office suite.
- Demonstrated problem-solving skills with a proactive approach to addressing customer needs.
Nice to Have
- Experience preferably within e-commerce or digital retail.
Technical Stack
- CRM systems
- Microsoft Office suite
Team & Environment
You will collaborate closely with marketing and sales teams.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position.
