Patrique Mercier Recruitment is looking for a Danish Speaking Customer Service professional to provide support for an international airline’s clients. You’ll assist Danish-speaking customers with their travel needs from a remote location in Greece.
What You'll Do
- Provide exceptional customer support to Danish-speaking clients via phone, email, and chat.
- Assist with inquiries related to flight bookings, cancellations, changes, and general travel information.
- Resolve customer issues promptly and professionally to guarantee a positive customer experience.
- Maintain comprehensive knowledge of airline policies and procedures to aid customers effectively.
- Document all interactions thoroughly in the company’s CRM system for accurate records.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Participate in ongoing training programs to refine skills and enhance service quality.
What We're Looking For
- Fluent in Danish, both written and spoken.
- Proficiency in English is required.
- Outstanding communication and interpersonal skills with a strong emphasis on customer satisfaction.
- Ability to work independently in a remote environment and manage time effectively.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Familiarity with CRM software and customer support tools.
- A positive attitude, flexibility, and a passion for helping others are essential.
Nice to Have
- Previous experience in customer service, preferably in the travel or airline industry.
Technical Stack
- CRM software
- Customer support tools
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
Work Mode
This role operates remotely from a location within Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
