Patrique Mercier Recruitment is hiring a Czech-speaking Customer Service professional to deliver outstanding support to clients remotely from Greece. You will be the first point of contact, ensuring our customers receive high-quality assistance.
What You'll Do
- Provide outstanding customer support to Czech-speaking clients through phone, email, and chat.
- Address customer inquiries and resolve issues efficiently to ensure satisfaction.
- Utilize knowledge of the company’s products and services to assist customers effectively.
- Document customer interactions accurately in the company's CRM system.
- Collaborate with your team to enhance service quality and share best practices.
- Participate in training sessions to stay updated on new products and services.
- Provide feedback and suggestions for improving customer service processes.
What We're Looking For
- Fluent in Czech, both written and spoken.
- Proficiency in English is required.
- Strong communication and interpersonal skills with a customer-centric approach.
- Ability to work independently and maintain productivity in a remote setting.
- Excellent problem-solving skills and attention to detail.
- A positive attitude, flexibility, and a willingness to adapt to new environments.
Nice to Have
- Previous experience in customer service is preferred.
- Familiarity with CRM systems and customer service tools is a plus.
Technical Stack
- CRM systems
- Customer service tools
Team & Environment
You will collaborate with your team to enhance service quality.
Benefits & Compensation
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses.
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
Work Mode
This is a local-country remote position located in Greece.
