GitLab is hiring a CX Resource & Staffing Manager, APJ to lead strategic capacity planning and resource allocation for our Professional Services and Education Services delivery teams across Asia-Pacific and Japan. In this pivotal role, you will partner with regional delivery leadership to translate sales pipeline signals into actionable capacity insights, improve utilization, and ensure the right skills are available for high-priority customer engagements.
What You'll Do
- Own resource allocation for Professional Services and Education Services delivery teams across APJ, matching team members to engagements based on skills, timing, and customer priorities.
- Monitor real-time utilization and allocation health, proactively identifying over-allocation, under-allocation, and emerging conflicts, then recommending adjustments.
- Analyze sales pipeline signals and delivery backlog to forecast demand and capacity needs 6 to 12 months ahead, translating projections into role- and skill-based staffing requirements.
- Build and maintain capacity models and scenarios to show staffing implications across APJ markets, and partner with Finance and regional delivery leadership on workforce planning.
- Maintain a current skills inventory for APJ delivery teams, identify skills gaps, and partner with Learning and Development on training priorities.
- Facilitate cross-team and cross-region resource sharing when availability and project needs align, including serving as backup for the EMEA Regional Resource Manager.
- Coordinate staffing with partner consultants when needed, collaborating with the global partner team.
- Produce weekly utilization and allocation dashboards and contribute to monthly capacity reporting for APJ delivery leadership.
- Support PSA platform (Kantata) process adoption and data quality, ensuring resource workflows are accurate and consistent.
What We're Looking For
- Demonstrated experience in professional services operations, resource management, workforce planning, or delivery operations, supporting services delivery teams.
- Strong analytical skills, including forecasting, scenario modeling, and translating pipeline signals into actionable capacity and staffing insights.
- Experience with professional services automation (PSA) platforms such as Kantata, Certinia, OpenAir, or similar tools, or the demonstrated ability to learn new systems quickly.
- Working knowledge of services economics, including utilization, capacity planning, and drivers impacting delivery performance and margin.
- Proven stakeholder management skills and ability to build trusted partnerships with regional delivery leaders.
- Comfort presenting recommendations and reporting on utilization, allocations, risks, and trends to leadership in a structured, data-driven way.
- Ability to thrive in an all-remote, asynchronous environment as a self-directed 'manager of one,' collaborating effectively across time zones.
- Fluency in English (written and spoken).
Nice to Have
- Additional language skills relevant to APJ markets are helpful.
Technical Stack
- Kantata (formerly Mavenlink), Certinia, OpenAir
Team & Environment
You will be the first dedicated resource management professional for the APJ region and a member of the CX Engineering Resource Management Center of Excellence. You will partner closely with regional delivery leadership.
Benefits & Compensation
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Work Mode
This is a remote position open to candidates in Australia and the broader APJ region, operating within our global, all-remote structure.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit.
