Jobgether is hiring a Customer Training Specialist to create programs that empower customers to confidently use advanced technology solutions. In this remote role, you will simplify complex concepts and tailor them to diverse audiences to directly impact customer satisfaction and product adoption.
What You'll Do
- Develop comprehensive training materials, including manuals, online courses, videos, and release notes.
- Deliver live training sessions, webinars, onboarding workshops, and ongoing customer education.
- Create and maintain clear end-user documentation, FAQs, and knowledge base content aligned with product updates.
- Collaborate with internal teams like product, engineering, and customer success to ensure technical accuracy.
- Administer and maintain the Learning Management System (LMS), tracking participation and effectiveness metrics.
- Gather and analyze feedback to continuously improve training content, methods, and customer learning outcomes.
- Provide responsive customer support, answering queries and ensuring a seamless onboarding and training experience.
What We're Looking For
- Bachelor’s degree in instructional design, adult education, communications, or related field, or equivalent experience.
- Minimum 2 years in training design and delivery, ideally in customer education or SaaS/software environments.
- Strong presentation, facilitation, and interpersonal communication skills with the ability to engage diverse audiences.
- Experience using virtual training platforms such as Zoom or Teams, with knowledge of interactive training methods.
- Strong organizational and project management abilities with attention to detail and quality.
- Native-level English fluency with proven ability to simplify complex topics into user-friendly materials.
Nice to Have
- Proficiency with authoring tools like Articulate360 or Adobe Captivate, and experience with AI-driven content tools.
- Experience in clinical trials or SaaS, as well as familiarity with HTML/CSS for technical documentation.
Technical Stack
- Articulate360, Adobe Captivate
- AI-driven content tools
- Zoom, Teams
- Learning Management System (LMS)
- HTML/CSS
Team & Environment
You will collaborate with cross-functional teams including product, engineering, and customer success in a fast-paced, high-growth environment focused on innovation in training methods.
Benefits & Compensation
- Compensation range: $62,500 – $93,700 USD.
- Comprehensive health, life, and disability insurance coverage.
- Retirement savings plan with employer contribution.
- Paid parental leave and generous vacation and sick leave policies.
- Opportunities for professional growth, continuous learning, and innovation in training methods.
Work Mode
This is a fully remote position based in the United States, offering flexibility and work-life balance.
Jobgether is an equal opportunity employer.
