EX Squared is hiring a Contract Enterprise Customer Success Manager (Remote - US Central / East)

Jobgether is seeking a Contract Enterprise Customer Success Manager to drive customer adoption, satisfaction, and growth for enterprise clients. You will serve as a trusted advisor, partnering with customers to design and implement successful security testing programs while building strong executive relationships.

What You'll Do

• Own and manage overall relationships with assigned enterprise clients, ensuring adoption, retention, growth, and satisfaction.
• Establish trusted advisor relationships with key stakeholders and drive continued value of products and services.
• Develop, prepare, and nurture customers for advocacy opportunities.
• Build and implement successful security testing programs in collaboration with clients.
• Act as the voice of the customer internally, advocating for client needs and ensuring seamless service delivery.
• Monitor day-to-day execution and customer satisfaction, proactively addressing escalations and risks.
• Manage annual renewal processes and identify upsell opportunities in alignment with customer goals.
• Interface with internal teams and C-level executives to ensure alignment and exceptional client experience.

What We're Looking For

• 3–5 years of experience in Customer Success, Account Management, or related roles.
• Strong commercial and consulting mindset with experience managing enterprise clients.
• Project and program management skills with the ability to prioritize multiple initiatives.
• Proficiency with Salesforce and CRM tools.
• Excellent written and verbal communication, comfortable engaging with C-level executives.
• Detail-oriented, analytical, and able to thrive in fast-changing environments.
• Self-driven, proactive, and eager to learn and adapt.
• Demonstrated passion for customer success and ability to deliver measurable outcomes.

Technical Stack

• Salesforce
• CRM tools

Team & Environment

Collaborate closely with internal teams.

Benefits & Compensation

• Competitive hourly pay range: $30–$37 per hour.
• Fully remote, contract-based position with flexible work arrangements.
• Exposure to enterprise-level clients and high-impact projects.
• Opportunity to collaborate with cross-functional teams and influence customer programs.
• Experience in security testing and SaaS solutions.

Work Mode

This is a fully remote, contract-based position open to candidates in the United States, ideally within Central or Eastern time zones.

Jobgether is an equal opportunity employer.