Elorus is hiring a Customer Support Specialist to directly support our users and enhance our reputation for exceptional service. In this role, you'll be the frontline for user inquiries and a key contributor to our support resources.
What You'll Do
- Answer user questions and resolve issues via chat, email, or phone.
- Create, organize, and publish support content like guides, FAQs, and best practices.
- Document problem areas to support collaboration with the product team.
- Explain product updates and improvements to users.
What We're Looking For
- 2+ years of experience as a Customer Support Specialist or in a similar role.
- A passionate and empathetic approach to understanding small business users.
- A drive to constantly improve the user experience and grow your product knowledge.
- Creative problem-solving skills for addressing unconventional or complex questions.
- Excellent verbal and written communication skills in English and Greek.
- Strong IT knowledge and the ability to quickly grasp new technology.
Nice to Have
- Domain expertise in Finance, Business, or FinTech.
- Experience in accountancy or management with knowledge of accounting principles.
- A strong understanding and passion for technology.
- Eagerness to learn and grow in a collaborative environment.
Benefits & Compensation
- Competitive compensation based on experience.
- Fixed monthly meal allowances.
- Private health insurance.
- Hybrid work model (on-site & remote).
- Access to the latest tools and continuous learning opportunities.
- A modern and supportive workplace culture.
Work Mode
This role follows a hybrid work model, combining on-site and remote work.
Elorus is an equal opportunity employer.
