Responsibilities
- Reply to questions in our support queue and expertly guide customers as they create their fundraising campaigns.
- Complete full reviews of campaigns before they go live, spotting little errors and opportunities to improve.
- Workshop new features with your peers, analyzing customer feedback and presenting it clearly in a feature pitch.
- Help craft helpful and easy-to-follow documentation to guide users on Raisely.
- Solve issues reported by our users, log bugs, and follow up with the engineering team to fix them quickly, as well as test beta versions of new features to spot potential issues and ensure our users have a smooth experience.
- Brainstorm with the team to find ways to make the Raisely customer experience even more amazing.
Requirements
- You’re technical & product-minded for our customers
- You have basic web coding knowledge (HTML & CSS), some experience in debugging API, integration & webhook issues, analytical skills, and the ability to navigate product processes, advocate for improvements, and collaborate with engineering and product teams.
- You’re a quick-learner & self-driven
- You're an empathetic communicator
- You thrive on solving problems
- You care about making a difference
Nice to Have
- Bonus points if you know a little bit about the fundraising world.
Benefits
- Salary – Pay range depends on location and is $55,000 - $65,000 CAD
- Remote work & leave – We’re a remote-first company. Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to paid sick leave and personal days.
- Work remotely – We’re a remote-first company - you have the flexibility to work at home or around different areas within Canada. You’re able to enjoy the ability to “work-cation” as well in other countries.
- Training – We’ll support you when you want to learn new skills or pay for conference or course tickets.
- Co-working Budget - Tired of working from your home? No sweat! We offer a monthly budget for co-working access.
Work Arrangement
Remote (Worldwide)
Team
Structure: We’re one company with 3 products all servicing customers in the impact space. We have a combination of merged teams and also teams dedicated to one specific product and you can find details about the work through our job descriptions under the “about the role” section.
Additional Information
- We’re a remote, mission-driven team spanning the globe, passionate about empowering nonprofits to amplify their impact. We value curiosity, collaboration, and creativity, leaving egos at the door while working toward innovative solutions for world-changing customers.
- We’re on a mission to create the world’s first unified cloud platform for nonprofits. We empower nonprofits to connect with supporters, build impactful fundraising campaigns, and drive contributions to meaningful causes.
