Responsibilities
- Deliver first-line support by handling requests from customers and internal users through chat, email, and occasionally phone, all in English.
- Offer guidance and information about the company's products and services, including Cloud, CDN, Hosting, AI, and others.
- Diagnose and resolve technical issues, gather details on customer and user incidents, and escalate them to higher technical support levels when necessary.
Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family
- 5 additional vacation days
- Additional fully paid sick leave days
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drinks, and entertainment options
- Team sports activities
Compensation
Competitive salary
Work Arrangement
Hybrid
Other
You will work two consecutive night shifts, followed by two days off. The shift runs from 19:00 till 07:00, totalling 12 hours of work time, including a 1-hour break.
