CD PROJEKT RED is hiring a Customer Support Specialist - Night Shift to join our global team. In this role, you will provide first-line technical support, handling customer and internal user requests while delivering exceptional service.

What You'll Do

Handle first-line support requests from customers and internal users via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, and AI.
Resolve technical issues by providing diagnostics and collecting incident information, escalating to higher support levels when needed.

What We're Looking For

1+ year of Technical Support experience.
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
Good understanding of hardware and software diagnostics (e.g., reading logs).
English level B2 or higher.
Excellent customer advocacy, soft skills, and strong problem-solving abilities.
Quick learner, organized, and a team player.
Responsible, polite, and optimistic with strong communication skills.
Able to explain complex concepts clearly and simply.
Skilled at prioritizing tasks.

Nice to Have

Experience with Cloud, CDN, or Hosting.
Experience with Linux and API.

Team & Environment

You will join a global team of over 550 professionals.

Benefits & Compensation

Competitive salary.
Flexible working hours.
Remote, hybrid, or office work options depending on role.
Work from anywhere in the world for up to 45 days per year.
Private medical insurance for you and your family.
5 additional vacation days.
Additional fully paid sick leave days.
Allowance for significant life events and birthdays.
Language classes.
Modern office space with free snacks, drinks, and entertainment options.
Team sports activities.

Work Mode

This position offers a hybrid work model.

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.