Requirements
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to Have
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
Work Arrangement
Hybrid
Additional Information
- Language: English (B2 or higher required)
- Shift: Day shift, 12-hour shifts (including 1-hour break), two days on, two days off
- Equipment: Not specified
- Travel: Not specified
- Clearance: Not specified
- Background check: Not specified
- Contract duration: Not specified
- Probation: Not specified
- Relocation: Not specified
- Training: Not specified
