Cherry Technologies, Inc. is hiring a Customer Support Specialist to deliver exceptional customer experiences on the front lines, solving questions from providers and borrowers. This dynamic position requires shift schedule flexibility and focuses on one-call-resolution. You will be an integral part of the growth of our small, fully remote company.
What You'll Do
- Work with customers to satisfy inquiries with one-call-resolution in mind.
- Review, monitor, engage, and keep track of a high volume of customers per day.
- Handle inbound and outbound calls, live chats, emails, and texts to assist consumers and providers.
- Accurately document all interactions and account-level issues.
- Provide problem-solving resolutions to inquiries and recommend action based on conversation and account assessment.
- Work directly with management for improvements from the patient level to the systems and processing level.
- Work in a startup environment to strive for improvement with both the quality and method of interaction with patients and practices.
- Be an integral part of the growth of a small company with interactions across all departments.
- De-escalate scenarios and present resolutions for tough-to-navigate situations.
What We're Looking For
- 1+ years of experience in customer support.
- High school diploma or GED required.
- Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries.
- Exceptional ability to prioritize tasks, organize, and pay strict attention to detail.
- Strong work ethic and pride in performance.
- Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality.
- Excellent written and verbal communication skills. Attention to detail is a must.
Nice to Have
- Experience with consumer lending or financial products desired.
- Experience working in a start-up environment is highly preferred.
- College Degree desired.
- Intermediate-level skills in working with Excel/Google Sheets are also highly preferred.
Benefits & Compensation
- Compensation: $75k base pay + equity: Generous equity grant
- Medical, vision, and dental benefits
- Fully remote company
- Summer and winter company retreats
- Generous equity grant
Work Mode
This is a fully remote, global position.
Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
