Contractify is hiring a Customer Support Officer

About the Role

Role details below.

Responsibilities

• Be the first point of contact for customers via support portal Zendesk and phone.
• Diagnose issues, troubleshoot problems, and guide users toward solutions.
• Turn “I’m stuck” moments into “Wow, that was easy!” experiences.
• Maintain accurate customer records and track support interactions using our ticketing system/CRM.
• Share customer insights with the product team to influence roadmap decisions.
• Broadcast webinars for new product releases or product tips & tricks.
• As a power user you will help test the software and gather feedback to improve software, services and user experience.
• Advise users with the newest product developments and solutions.
• Actively contribute to improvements in processes.
• Write clear, friendly, and engaging content—help articles, product updates, tutorials and email campaigns to customers.
• Translate technical features into easy-to-understand, customer-focused language.
• Collaborate with marketing to create content that educates and delights.
• Keep content fresh, consistent, and aligned with our brand voice.

Requirements

• 1–3 years in a customer support, content, or SaaS-related role.
• Excellent writing and communication skills (you love explaining things clearly) in Dutch and English.
• Empathy and patience—you know how to make customers feel heard.
• A knack for organization and juggling multiple priorities without dropping the ball.

Nice to Have

• Experience with SaaS, or creating product documentation.

Benefits

• Permanent contract (fulltime or 4/5) with a competitive salary, bonus system and extralegal benefits (meal vouchers, eco vouchers, mobile phone subscription, laptop, health insurance, group insurance, ambu & health plan with Alan ...).
• Flexible remuneration/cafeteria plan
• Personal growth opportunities.
• Flexible working hours.
• We work in a 40-hour week, which entitles you to a number of extra holidays (12 extra days in the case of full-time employment).
• Fun and relaxed atmosphere in a team of young, ambitious people (weekly wrap-up drinks on Friday afternoons, team building, free podium, etc.).
• Daily fresh soup.
• Combination of remote work (3 days) and work in the office (2 days)

Compensation

competitive salary. meal vouchers, eco vouchers, mobile phone subscription, laptop, health insurance, group insurance, ambu & health plan with Alan, flexible remuneration/cafeteria plan

Team

Structure: part of a team of young, ambitious people

Additional Information

• Startdate: January, 2026
• Work in a 40-hour week, which entitles you to 12 extra holidays in the case of full-time employment.
• Combination of remote work (3 days) and work in the office (2 days).
• Languages required: Dutch and English.
• Daily fresh soup provided.
• Weekly wrap-up drinks on Friday afternoon