Fanvue is looking for a part-time Customer Support Executive to join our weekend support team. You will provide timely, empathetic support to creators and fans via chat and email in our fast-moving, fully remote environment, directly upholding Fanvue’s mission and values.

What You'll Do

Respond to customer queries from creators and fans via live chat and email.
Provide timely, thoughtful and solution-focused responses during weekend hours.
Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
Escalate urgent or complex queries appropriately, following existing protocols.
Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
Proactively flag bugs, feedback, or trending support topics to the wider team.
Contribute to internal documentation and user-facing help articles as needed.

What We're Looking For

1+ year in a customer support or service role.
Excellent written communication skills with an empathetic, clear, and friendly tone.
Comfortable working independently during weekends with remote team collaboration.
Fast learner who can pick up new tools and processes with confidence.
Calm under pressure and resourceful when solving problems.

Nice to Have

Experience in a digital, creator or tech platform.
Familiarity with Intercom, Slack, Notion, Retool or similar tools.
Passion for the creator economy and supporting independent creators.

Team & Environment

You will be a key member of our weekend support team. Our culture is built on transparency, ownership, innovation, and care, and your voice and ideas matter as we build this platform together.