Nivoda is hiring a Customer Support Executive, Spanish speaking to ensure customers have a seamless journey with our platform. You will be the voice of the customer internally, answering inquiries and handling day-to-day issues while collaborating across departments to build the trusted global marketplace for the jewellery industry.

What You'll Do

Answer customer inquiries via live chat, WhatsApp, and email.
Handle day-to-day client issues related to logistics, orders, and website bugs.
Serve as the voice of the customer internally.
Collaborate with all departments.
Focus on resolving customer issues and ensuring swift response times.
Adapt to constant changes in a fast-paced, scale-up environment.
Stay ahead of the curve with new product releases to deliver the best client experience.

What We're Looking For

Native or full professional proficiency in Spanish and English.
Minimum 2 years experience in online customer support, live chat, and calls.
Organised and able to multitask across different platforms.
Proactive and forward thinking.
Assertive nature and ability to be the voice of the customer when communicating internally.
Excellent cross-functional collaboration skills.

Benefits & Compensation

Compensation: $40K - $44K per annum
Remote working environment.
Flexible working.
Unlimited holiday.
Fast-paced and global working environment.
Opportunity to join at a dynamic growth phase where contributions can significantly impact the company's future success.