CXM Group is seeking a Customer Support Executive to join our team in India. In this role, you will be responsible for ensuring a smooth, reliable, and positive experience for clients who trade using our platforms. You will work directly with clients to assist with their trading accounts, resolve technical or transactional issues, and provide clear information about our products and services.
What You'll Do
- Effectively manage company communication channels, including live chat, emails, and phone calls.
- Identify and assess customers’ needs to ensure a high level of satisfaction.
- Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
- Provide timely and accurate support to clients within the specified time frame.
- Maintain and update CRM records with all customer interactions and actions taken.
- Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
- Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
- Work independently as well as collaboratively in a team environment.
- Adhere to standard operating procedures and company policies at all times.
What We're Looking For
- Proven experience in a customer support or client service role.
- Excellent command of English and local language both spoken and written.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong phone communication skills with active listening abilities.
- Ability to work under pressure and meet tight deadlines.
- Excellent communication, problem-solving, and presentation skills.
- Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).
Nice to Have
- Previous experience or background in Forex trading or the financial markets is a strong advantage.
Team & Environment
You will join a 250+ multinational team and report directly to the Head of Customer Support. At CXM Group, you'll be part of a collaborative team where your expertise is valued. You will enjoy meaningful autonomy in how you approach challenges and have clear opportunities for personal and professional growth.
Benefits & Compensation
- Competitive Salary along with KPI Bonus
- Night Shift Allowance
- Growth Opportunities
- Medical
- Gym Allowance
- Collaborative Team
Work Mode
This position is based locally in India.
CXM Group is an equal opportunity employer.
