M7 Health is hiring a Customer Support Associate to serve as the first line of support for our nurse users and hospital leaders during standard business hours. You will be responsible for ensuring users get quick, clear answers and a consistently positive experience with our platform.

What You'll Do

Respond to inbound calls, emails, and texts from users during business hours (Monday–Friday, 8am–4pm, for 5 shifts per week)
Troubleshoot platform questions and escalate technical issues when needed
Provide empathetic, clear communication to ensure users feel supported and confident using M7 Health
Accurately log and track customer interactions to inform ongoing team improvements
Work closely with the Customer Operations team to flag urgent issues needing follow-up
Share common user pain points and feedback to help improve both the platform and support processes
Maintain consistency in communication so customers feel seamless support

What We're Looking For

Strong written and verbal communication skills
Reliable, detail-oriented, and comfortable working independently
Ability to stay calm and solution-oriented when users are stressed or frustrated
Comfortable learning new technology and explaining it to others in simple terms
Must be based in the US or Canada

Nice to Have

Enjoy helping others
Want to be part of a mission-driven company supporting frontline healthcare workers

Team & Environment

You will work closely with the Customer Operations team. Our culture is collaborative but independent, comfortable with the fast pace of an early-stage startup, and passionate about making a difference for nurses and health systems nationwide.

Benefits & Compensation

Paid training and onboarding
Flexible scheduling opportunities
The chance to join a fast-growing, mission-driven company supporting frontline healthcare